1. Who we are
MK Decor Solutions provides painting and decorating services in Waterford and surrounding areas. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quotation, contact us, or use our services.
2. Information we may collect
Depending on how you interact with us, we may collect:
- Your name, email address and telephone number.
- Your Eircode, general area or property location where relevant to a quotation.
- Details about the painting or decorating work you are interested in.
- Photographs or files you choose to upload with an enquiry.
- Communication records, such as emails, telephone notes or messages.
- Technical information such as IP address, browser type, device information and pages visited.
- Advertising and attribution data such as UTM parameters, GCLID, GBRAID or WBRAID where available.
3. How we use your information
We use personal information only where it is reasonably necessary to operate our business, including to:
- Respond to quote requests and enquiries.
- Contact you about your painting or decorating project.
- Prepare, arrange and manage agreed work.
- Keep reasonable business, accounting and service records.
- Improve our website and measure advertising performance.
- Prevent spam, abuse and fraudulent website submissions.
- Comply with applicable legal and regulatory obligations.
4. Legal bases for processing
Where the EU General Data Protection Regulation (GDPR) and Irish data protection law apply, we may process information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, for our legitimate business interests, or because you have given consent.
5. Website forms and email
When you submit a form, the information you provide may be stored securely within our WordPress website and sent by email to MK Decor Solutions. We may use an email delivery provider such as Brevo to help deliver website and enquiry emails.
6. Analytics and advertising
Where consent is required and has been provided, we may use analytics and advertising technologies, including services provided by Google, to understand website usage and measure whether advertising results in genuine enquiries. These services may process device and usage information according to their own privacy terms.
7. Sharing your information
We do not sell personal information. We may share limited information with trusted service providers who help us operate the website, send email, provide hosting, measure advertising, process files or support our business systems. We may also disclose information where required by law or to protect our legal rights.
8. How long we keep information
We keep enquiry and customer information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, follow-up, accounting, dispute handling and legal obligations. Information that is no longer needed may be securely deleted or anonymised.
9. Security
We take reasonable technical and organisational steps to protect personal information. No internet service can guarantee absolute security, but we aim to limit access to information and use reputable hosting, email and website systems.
10. Your data protection rights
Depending on the circumstances, you may have rights to request access to your personal information, correct inaccurate information, request deletion, restrict or object to certain processing, or request a copy of information in a portable format. Where processing is based on consent, you may withdraw that consent.
To make a privacy request, email info@mkdecorsolutions.com. We may need to verify your identity before responding.
11. Complaints
If you are concerned about how your personal information is handled, please contact us first so we can try to resolve the issue. You may also have the right to raise a complaint with the Data Protection Commission in Ireland.
12. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by other organisations.
13. Changes to this policy
We may update this Privacy Policy when our website, services or legal obligations change. The latest version will be published on this page with the updated date.